⚠️ Important: Due to the nature of herbal and Ayurvedic products, we have specific conditions for returns and refunds. Please read carefully before placing your order.
1. Eligibility for Returns
You may request a return/replacement if:
- The product received is damaged, broken, or leaking during transit
- You received a wrong product (different from what you ordered)
- The product is past its expiry date at the time of delivery
Return requests must be raised within 48 hours of delivery with photographic evidence.
2. Non-Returnable Items
The following are not eligible for return:
- Products that have been opened or used
- Items returned after 48 hours of delivery
- Products showing normal wear from shipping (minor label scratches, etc.)
- Change of mind or incorrect order placed by the customer
3. How to Request a Return
To initiate a return, please:
- Contact us on WhatsApp or email within 48 hours of delivery
- Provide your order ID, photos of the damaged/wrong product, and a brief description
- Our team will review and respond within 24 hours
4. Refund Process
Once your return is approved:
- Replacement: We will ship a replacement product at no extra cost.
- Refund: If a replacement is not available, a full refund will be issued to your original payment method within 7-10 business days.
- COD Orders: Refund will be credited to your bank account (we will collect your bank details).
5. Cancellation
Orders can be cancelled before they are shipped. Once shipped, the order cannot be cancelled but may be eligible for return as per the above conditions. To cancel, contact us immediately with your order ID.
6. Contact for Returns
📱 WhatsApp: +91 6379171656
📧 Email: support@nkherbalsayurveda.in
🕐 Working Hours: Monday to Saturday, 9 AM – 7 PM IST